Air Canada Cancellation Policy & Refund Fees

It happens quite often that due to any emergency or unavoidable situation, you have to cancel the flight. But cancelling a flight can be quite tricky and confusing for you. Obviously, you don’t want to lose the whole amount of the ticket. Moreover, you might think to save yourself from the additional cancellation charges. Then in this type of situation, the cancellation policies made by the airline can turn out to be very helpful for you.

Suppose you book a flight with Air Canada, but now due to certain uncertainties and unavoidable reasons you want to cancel your flight. Then in this case Air Canada's cancellation policy will come into play. However, the cancellation policy of any airline follows the guidelines mentioned on your fare. So, another point that you must recall is that before proceeding with the cancellation process make sure to go through the terms and conditions mentioned on your fare.

Air Canada Cancellations And Refund Policy 

While talking about the flight cancellation and refund policy then it depends on the type of fare. The policy for refundable tickets is different from that for non-refundable tickets. So going through the terms and conditions of the ticket can be helpful. However, if you follow the 24-hour policy then you can get a refund from the airline.

Cancellation Policy

There are certain terms and conditions that Air Canada has mentioned under the cancellation policies. You may have a look at the points jotted down below to make the cancellation process much easier and quicker. 

  • As per the Air Canada flight cancellation policy, cancelling a flight within 24 hours of booking makes you eligible to claim a refund.
  • Cancellation made due to any medical emergency makes you eligible to claim a full refund from the airline.
  • If the flight is cancelled due to bad weather then either you can ask for a refund from the airline or you can book another flight.
  • If Air Canada cancels flights from their end then you are entitled to a full refund.
  • You must recall that the cancellation policy follows the terms and conditions of the fare. So all the policies mentioned can change or vary according to your fare.


Note: In case you are facing any kind of problem while following the cancellation policy then you can get in touch with the representative of the airline. For connecting with the executive, call on 000 800 040 1885.

Refund Policy

One thing that every person thinks of is the refund for the cancelled flight. For sure you won’t leave your money even after purchasing a costly ticket from the airline. But Air Canada will initiate a refund if you are lying under the below-mentioned conditions. Go through the points jotted down for getting more clarification for the refund from Air Canada.

  • Refunds are initiated if the flight is cancelled within 24 hours of purchase.
  • All the refundable tickets are subject to a refund from Air Canada. 
  • Air Canada understands the medical reasons for cancelling the flight and with this, the airline gives a refund in medical cases.
  • Cancellation from the airline's end makes you eligible to claim the reimbursement.
  • If your boarding was denied by the airline, then you can claim a refund from the airline.


Note: If you haven’t received any confirmation for the refund request then you can get in touch with the airline representative. Moreover, if you feel any problem while claiming a refund from the airline then you can call on 000 800 040 1885.

Compensation from Air Canada 

Besides getting a refund from the airline, there are certain conditions where you can seek compensation. If the fault is at the airline's end. Then,  they will try to cover the loss that the flyer faced. You can have a look at the below-mentioned conditions when the airline will provide compensation to the flyer.

1. In case of delayed flights, you have the right to claim compensation. However, there are certain points you can look at before asking for compensation for a delayed flight. The points below give a clarification about what compensation you can expect from the airline:

  • 400 USD for a delay of 3-6 hours.

  • 700 USD for a delay of 6-9 hours.

  • 1,000 USD if the flight delays more than 9 hours.

2. If you were denied boarding the flight the compensation for the cancelled flight follows the underlying conditions.

  • 900 USD for delays between 0-6 hours.

  • 1,800 USD for delays between 6-9 hours.

  • 2,400 if delayed by 9 hours.


Air Canada Cancellation Policy Details 

Now we know that the cancellation policy varies according to the type of ticket you purchased from the airline. So let’s have a look at the cancellation policy of different types of fares.

24-Hour Cancellation Policy of Air Canada

  • Cancellations made within the 24-hours of booking are entitled to a refund from the airline.
  • Non-refundable tickets can be also refunded if the passenger cancels the flight within 24 hours.


Policy for Refundable Tickets

  • Refundable tickets can be cancelled anytime by the flyer and receive a claim from the airline.
  • Ensure cancelling the flight anytime before the departure of the scheduled flight.
  • Refunds for the cancellation will be received by the flyer within 7 working days.


Policy For Non-Refundable Tickets

  • Non-refundable tickets have a certain restriction when it comes to the cancellation and refund policy.
  • Buyers of non-refundable tickets must recall the 24-hour policy.
  • The airline may charge somewhere $200 if you cancel a non-refundable ticket after the allotted time period.


Policy For Basic Economy 

  • Air Canada doesn’t allow flight cancellation for basic economy bookings.
  • Basic economy fares must be cancelled within 24 hours of making the reservation.
  • Delayed flights for more than 3 hours make you eligible to cancel the flight and claim a refund.


Policy For Award Tickets

  • All the award tickets cancelled after 24 hours of booking are subject to cancellation charges.
  • The charges for cancelling the award ticket can also vary depending on the source of cancelling the flight.
  • You can get in touch with the customer care department of Air Canada for more information regarding the cancellation and its charges.


How Do I Cancel My Flight on Air Canada?

If you have booked a flight with Air Canada but now due to certain emergencies you want to cancel the flight. If you want to cancel your flight on Air Canada, then you  can follow the quick and simple steps jotted down below:

  • Visit the website or else use the mobile application.
  • Search for the option “Manage Bookings.”
  • Now select the flight you want to cancel.
  • Try reaching out to the customer care executive of the airline for cancelling your flight.


How To Get Air Canada Compensation

Air Canada believes in customer satisfaction. So if you are facing any kind of problem due to the airline's fault then you can claim compensation from the airline. You can consider the below-mentioned points before claiming compensation from the airline. 

  • Check for your eligibility. Go through the terms and conditions of your fare.
  • Carry valid documentation for verification purposes. You must have all your relevant documents such as a ticket, boarding pass and id.
  • You can also opt to call the customer care executive of Air Canada.
  • You can follow up with the airline has not taken any actions yet.

Frequently Asked Questions (FAQs)


The refund for the canceled flight depends on several factors. The factors that are used to determine the eligibility for a refund are the time of cancellation, the type of fare, and the reason for canceling the flight.


Once your refund request is approved by the airline then within 7 working days the refund will be credited to your account. If you feel any problem with the refund of the canceled flight then you can connect with the airline and seek assistance.


Depending on the type of fare, if you cancel your ticket then the airline may or may not charge cancellation fees. The airline considers a few things like the time of canceling the ticket, the type of ticket, and the reason for canceling the flight. So, you can get in touch with the representative of the airline for understanding the policy.


The refund policy of Air Canada for canceled flights depends on the type of fare the flyer has purchased for traveling. So connecting with the airline or the travel agency you have booked the ticket with is the best option for knowing about your refund status.


Yes, flyers can transfer Air Canada tickets to someone else. However certain guidelines under the cancellation policies of Air Canada may be considered by the airline before transferring the ticket. The type of ticket is also a parameter to decide whether the ticket can be transferred or not to another flyer.


Several ways can be used for checking the status of your Air Canada refund. Firstly you can connect with the customer care executive and ask them about the status of your refund. You can also access the main website of Air Canada for checking the refund status.


Medical reasons are unavoidable and the airline also understands this. For medical reasons, refunds are initiated on all fare types. So, it is advisable to cancel the flight if you are not able to travel.