Porter Airlines Cancellation Policy & Refund Fee

Apart from being costly, the Porter flight cancellation process can be a real pain. But if you want to get an easy way to complete the procedure without any hassle then you can check out the information provided below. 

This page will not only tell you about Porter Airlines' flight cancellation policy but will provide you with details about the refund policy as well. 

What are the Porter Flights Cancellations And Refund Policies?

Canceling a flight can be stressful if you are not aware of Porter Airlines’ policies that are applied to your ticket during the flight cancellation and claim a refund. 

  • If Porter cancels a flight, it will be rescheduled for the next available flight at no charge.
  • Even if your flight is canceled, the porter sends flight information to your booking. Which details you will get within 30 minutes.
  • The porter does not waive fees due to inclement weather accompanying it.
  • The airline allows you to cancel your flight within a day i.e. 24 hours of booking with zero penalty.
  • Porter Airlines also allows you to cancel a flight up to one hour before departure. Cancellation charges may apply.
  • If the airline cancels your flight, then you will get a refund or credit. Not just that, but the airline may also provide you with compensation for baggage or other services. 


Below is the table that explains the policies and charges of Porter Airlines;

Economy Tickets Basic Standard Flexible Freedom
Refundable within 24 hours of booking Yes Yes Yes Yes
Refundable up to 1 hour prior to departure No refund or credit Credits only no refund Credits only no refund Credit or full refund
Flight cancellations within 45 days of departure No $100(1)/ $150 (2) $0(2)/ $50(1) Yes
Flight cancellations outside of 45 days of departure No $25(1)/ $150 (2) Yes Yes
Flight cancellations for VIPorter points redemptions No $50 $25 Yes

Two Ways to Cancel Porter Airlines Flight

Due to some reasons if you want to proceed with the Porter flight cancellation procedure, then you may follow the following steps given below;

Porter Airlines Online Cancellation

  • As per Porter Airlines’ Cancellation policy, the passenger must visit the main website to cancel the Porter flight. 
  • He/She can move forward with the cancellation process of the flight through the option of “Manage Booking” or “My Trips” option available on the website.
  • Next, fill up all the details.
  • Click on the continue button.
  • Select “Cancel Reservation”

 

Offline Cancellation

 

  • The passenger can opt for canceling the flight even by visiting the airport.
  • At the ticket counter of Porter Airline, you may ask for the procedure details to cancel the flight.
  • The live agent of Porter Airlines can also be contacted for canceling the flight.
  • You can also seek help from the call center staff to apply for Porter Cancellation policy.

 

Simplest Way to Claim a Refund for a Canceled Flight

 

As per the Porter Airlines refund policy, the simplest way to claim a refund for a canceled flight is to contact the airline directly. You can do this by phone, email, or through the airline's website. When you contact the airline, be sure to have your confirmation number and other relevant information ready. Once you provide the information, the agent will do the rest of the work. You will receive your refund in the original payment mode within a few working days. 

Tips to Claim a Refund

By following the below-given points, you can claim your refund very conveniently; 

  • Airlines are often busy after a cancellation, so it may take some time to get through to a representative. But don't give up and be polite and persistent
  • Be clear about what you're asking for. State that you'd like a full refund for your flight.
  • Be prepared to provide documentation, such as an email from the airline or a screenshot of your flight status.
  • Be patient as it may take a few days or even weeks for the airline to process your refund.

 

One Crucial Tip Regarding Claiming a Refund

 

If you are not satisfied with the assistance of the airline, then you can file a complaint against the airline and a refund. The procedure is given below; 

  • Go to the DOT's website and click on "File a Complaint."
  • Select "Air Travel" from the list of options.
  • Enter your information, including your name, contact information, and flight information.
  • Describe the problem you had with your flight.
  • Attach any documentation that supports your complaint, such as an email from the airline or a screenshot of your flight status.
  • Click on "Submit."
  • Then the DOT will help you to get the deserving refund.

(FAQs)

As per the Porter Airlines cancellation policy, the airline may offer exceptions or waivers to their cancellation policy in certain situations, such as for flight disruptions or unforeseen circumstances. In case of illness or death, some exceptions can be applied. These exceptions can vary and may be subject to specific conditions.

Generally, Porter Airlines' tickets are non-transferable, which means they cannot be changed to another person's name. The name on the ticket usually needs to match the passenger's identification. If you need to make changes to the passenger's name, it's advisable to contact the airline's customer service for assistance, as it may involve canceling the existing ticket and rebooking a new one.

Depending on the fare type and the airline's policy, you may be able to cancel only a part of your itinerary while keeping the rest of the flights intact. However, this will vary depending on your ticket class and your status at the airline. If you are a member of their loyalty program then you are likely to get some additional benefits than other passengers.

If you booked your Porter Airlines ticket through a third-party website or travel agent, you will generally need to contact the third-party provider directly to cancel the ticket. As the cancellation policy and procedures may vary depending on the terms and conditions of the website or agency through which you made the booking.

You can ask for a statement of a flight cancellation from the airline by submitting your request online through Porter’s Confirmation Letter Request form. In the form, make sure that you fill out all the necessary details such as confirmation numbers, flight numbers, passengers' names, dates of travel, contact number, and email address. After submitting the form, within 2 to 3 weeks you will receive the flight confirmation letter on your registered email id.