If you want to cancel Volaris flight then you need to remember some essential terms and conditions of its cancellation and refund policies. 

All the details about the policies can be explored in the article given below. So without any further ado, let’s get started. 

Volaris Airlines Cancellation Policy & Refund Rules

Check the cancellation and refund policies of Volaris Airlines written below; 

  • All the bookings with Volaris international flights are eligible for a refund if cancellation is made at least 7 days before the departure.
  • For bookings with domestic flights within Mexico, you can follow the Volaris airline's 24-hours cancellation policy. However, there is a condition that your booked flight leaves more than 24 hours later.
  • Suppose your domestic flight is scheduled for departure within 24 hours of booking. Then make sure to cancel the flight 3 hours before the departure to claim a Volaris Airlines refund.
  • According to the Volaris cancellation policy, if your booked flight is delayed or canceled for more than 4 hours because of an error from the airline’s end then you will be provided with 2 options. Either you can opt to fly with another available flight without any extra charges or ask for a full refund from the airline.
  • If Volaris is denied boarding because the flight is overbooked, they will compensate you at least 25% of the ticket price you paid while booking. Additionally, you can fly to your destination free of cost or ask for a full refund from the airline.
  • Passengers can claim a full refund if they cancel the ticket to/from the USA or Central America within 24 hours of booking, as long as they purchased it 7 days before the scheduled departure.
  • For canceling the first part of your connecting flight to/from Colombia or Volaris. It would help if you informed Volaris Airlines before the first flight departs through Call Center or airport counters. If you have yet to cancel with Volaris, the airline may cancel your next segment or return flight.
  • Flyers can opt to cancel the non-promotional ticket to/from Colombia or Peru if you inform them 24 hours before the scheduled departure of the flight and if you haven’t checked in. Volaris Airlines will deduct 10% of the fare and refund the rest to the source account. The refund process may take 5 working days to get completed.
  • In case you are buying a ticket for a flight in El Salvador, Guatemala, or Colombia from any other source of booking other than Volaris Airport Counter. Then you can proceed to cancel it within 8 business days after purchase. Make sure you haven’t checked in yet only then the airline will transfer you the full refund through a wire transfer within 15 working days.


What is Volaris 24 Hours Cancellation Policy?


The 24-hour cancellation policy is made by Volaris Airlines to assist the flyer in canceling the flight and claiming a full refund. However that there are certain things that you must take care of being a flyer;

  • With Volaris Airlines, you can cancel and get a full refund for all domestic flights within Mexico. Adding to it, it is also applicable for flights to/from the United States/Central America.
  • For domestic flights, cancel it within 24 hours or purchase, provided the flight is scheduled for more than 24 hours.
  • For the flight that is going or coming from the United States/Central America, try to buy a fare 7 days before the departure. Doing so will make you eligible for a full refund if you cancel the flight within 24 hours of booking.


How To Cancel a Volaris Flight?


You are stuck in a situation where you can’t board the flight? Now you may feel annoyed after thinking about the cancellation process. The points jotted down below can make your cancellation process easy and handy. 

However, the Volaris Airlines flight cancellation policy states that you can only cancel if you haven’t checked in through any method. You can move ahead with the cancellation policy either offline or online mode.

Through Online Mode 

  • Visit the website https://www.volaris.com/ 
  • Look for the “Flight Cancellation” bar.
  • Fill in all the flight details.
  • Click on the “Cancel” tab.
  • If the airline applies any cancellation charge, then pay for it.
  • Volaris airline will share the cancellation details on your mail id or phone number. 


Through Phone


If you don’t want to opt for online mode or you feel that it is more time-consuming then you can opt to cancel your flight on a phone call. To cancel Volaris flight through a phone call opt for the steps below:

  • Call on the customer care number of the airline.
  • Follow the IVR menu and get connected with the live agent.
  • Ask the agent to cancel the flight.
  • Share all the flight details.
  • Pay the cancellation charges.

Below is a table for the number you can opt for according to your location.

Country Phone Number 
USA 1-844-933-2065/1-855 VOLARIS (8652747)
Canada 1-844-933-2065/1(55)-11028000
Peru 511-644-9040 (TTY: 855-425-2002)
EL Salvador 511-644-9040 (TTY: 855-425-2002)
Guatemala 502-2301-3939

How To Request A Refund For Volaris Airlines?

As per the Volaris Refund Policy, flyers are only eligible for a full refund if they opt to cancel the flight within 24 hours of booking.

After the 24-hour portal, the airline may apply some sort of cancellation charge on the flyer.

You can follow the below-mentioned steps for requesting a refund online.


For requesting the refund through the online mode, you can adhere to the steps that are mentioned below for your assistance.

  • Visit the main website of the airline.
  • Search for the “Cancel” option.
  • Provide your flight details.
  • Click on “Cancel the flight” from the menu.
  • Choose “get a refund” to begin with the cancellation process before continuing.
  • Once your flight is canceled by the airline, then you will receive a cancellation notification from the airline.
  • The airline will refund the amount to the source account between 7-20 working days.


How to Avoid Paying Volaris Cancellation Fee?


Avoiding cancellation fees with Volaris or any other airline typically depends on the type of ticket you purchased, the specific circumstances of your cancellation, and the airline's policies. But to give you some idea, there are some basic yet essential strategies have been written below; 

Understand the Fare Rules

Before booking your flight, carefully read and understand Volaris' fare rules and cancellation policy. Different fares have different rules regarding cancellations, refunds, and fees. Look for fares that offer more flexibility or lower cancellation fees.

Book a Refundable Ticket

If your travel plans are uncertain or you anticipate a possible cancellation, consider booking a refundable ticket. While refundable tickets are generally more expensive, they offer the advantage of allowing you to cancel or change your flight without incurring significant fees.

Cancel Within 24 Hours

Many airlines, including Volaris, have a 24-hour grace period during which you can cancel your flight without incurring any cancellation fees. If you realize you need to cancel shortly after booking, act quickly and cancel within this window.

Purchase Travel Insurance

Depending on the reason for your cancellation, travel insurance may provide coverage for reimbursing your cancellation fees. Review the terms and conditions of the insurance policy to ensure it covers cancellations and understand any exclusions or limitations.

Look for Exceptions or Waivers

In certain situations, airlines may offer fee waivers or exceptions to their normal cancellation policies. These can include instances of severe weather, or other unforeseen events. Stay updated with any announcements or alerts from Volaris regarding waiver policies.

Contact Customer Service

If you have a valid reason for canceling your flight and want to avoid or minimize the cancellation fees, it's worth reaching out to Volaris' customer service directly. Explain your situation politely and ask if they can provide any flexibility or


Yes, you can make changes to your Volaris flight instead of canceling it, subject to the airline's policies and any applicable fees or fare differences. To make changes to your Volaris flight, you will typically need to contact the airline directly.

The refund policy for ancillary services or add-ons with Volaris may vary depending on the specific service and the fare conditions associated with your booking. Generally, Volaris flights operate on a non-refundable basis, which means that if you cancel your flight, you may not be eligible for a refund. However, some ancillary services or add-ons, such as seat selection, extra baggage, or in-flight services, may have their own refund policies.

Once you have completed the check-in process for your Volaris flight, the ability to cancel or modify your flight online may be limited. There is a high chance that you might not get a full refund. Apart from that, you might have to pay some cancellation charges as well.

Volaris Airlines has a policy regarding flight cancellations due to natural disasters or other unforeseen circumstances. In such cases, the airline may offer different options to affected passengers, which may include rebooking, rescheduling, or a refund. For an exact solution, it is advisable to talk with the airline itself.

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