Air Transat Missed Flight Policy & Refund Guide

Did you ever catch yourself thinking about what you can do next after missing a flight? If yes, then say goodbye to this thinking forever. Because in this article, you will get all the details that will help to emerge from a missed flight situation. Here you will get all the terms and conditions of Air Transat Airlines Missed Flight Policy.

What are Air Transat Airlines Missed Flight and Refund Policies?

Some general Air Transat Airlines Missed Flight and Refund Policies are; 

  • If you miss your flight due to not completing the boarding formalities, then your entire travel fare will be forfeited. Not only that but you may not be entitled to any refund or credit for future travel as well.
  • After missing a flight, you can apply to rebook the flight. However, you may have to pay a rebooking fee, in addition to any fare difference between the original and new flights.
  • If you miss a flight that is beyond your control then you will be able to seek guidance for a refund. However, you will have to submit some supporting documents in order to prove your reason. 
  • As per the Air Transat Airlines Refund Policy, there is a high chance that you will not get entitled to a refund if you have bought a non-refundable fare. However, some exceptions would be there.
  • If you do not show up at the airport on the boarding day, then you will be charged a no-show penalty.

Now that you have understood the missed flight and refund policy of Air Transat, let’s take some basic rules applied to Air Transat travel classes that are mentioned in the table below; 

Fare Types



Economy Class

No changes are allowed

No refund will be given

Club Standard 

Changes are allowed without any fees

A refund will be given with some additional charges

Club Flex

Changes are allowed without any fees

Full refundable without any charges

What happens if You Have Missed Your Flight with an Air Transat?

Some of the situations that you might face, after missing the flight are jotted below; 

  • If you miss your flight due to your own negligence, such as arriving late at the airport or failing to Air Transat check in, you may be subject to a penalty fee.
  • Depending on the fare type and availability, you will be subject to limited options when rebooking your missed flight. You might need to pay a higher fare or face limitations on available flights.
  • You may also be responsible for any additional charges, such as taxes, fees, or surcharges that may have changed since the original booking.
  • After missing the flight, irrespective of the fare type, Air Transat may provide you with options to rebook your travel. 
  • If you have travel insurance, check if it covers missed flights or provides any assistance in such cases. If it does, then you can easily claim your refund. 
  • In case of no availability of flight, the airline will put you on standby mode. 

Some Additional Tips For Missed Flight

Some additional things that you must keep in mind if you miss your flight are enlisted below;

  • If you are traveling with some checked bags, then you must contact Air Transat Airlines to make a few arrangements to deliver your luggage to your destination.
  • You may need to rebook your connecting flight if you are traveling on a connecting flight.
  • You may be able to claim expenses related to your missed flight, such as hotel accommodations and meals, only If you are traveling for business.

What are the Ways to Connect with an Agent for Air Transat Missed Flights?

If you want to contact Air Transat Live Person and seek assistance to deal with a missed flight situation, then you can choose any 1 of the 4 options that are written below; 

  • Customer Service Phone Number: Contact Air Transat's customer service department directly by calling their dedicated phone number. Look for the official Air Transat website or any recent correspondence you have received from them to find the appropriate phone number. Once connected, follow the prompts or use any available options to speak with a live representative.
  • Email: Send an email to Air Transat's customer service email address, which you can usually find on their official website. Provide a detailed explanation of your situation, including your booking details and the reason for missing your flight. Request their assistance and ask for guidance on any available options or procedures.
  • Online Chat Support: Check if Air Transat offers online chat support on its website. Look for a "Live Chat" or "Chat Support" option. If it does, then initiate a chat session and explain your situation to the customer service representative. They should be able to assist you with your missed flight and provide relevant information and instructions.
  • Visit the Airport Counter: If you are already at the airport or near an Air Transat counter, you can visit in person to speak with a representative. Explain your situation and provide your booking details. They will be able to guide you on the next steps, such as rebooking options or any necessary documentation you may need to provide, etc.

Can I Rebook My Air Transat Missed Flight?

Yes, Air Transat Airlines provides the rebook option to its passengers who missed their flight. The rebooking procedure can be a simple task if you follow the steps that have been explained below; 

  • Search for Air Transat's customer service department and inform them about your missed flight. You can find their contact information on their website or your booking confirmation.
  • When you speak with the customer service representative, be ready to provide your booking reference number, flight details (such as the original flight number, date, and destination), and any relevant information about why you missed the flight.
  • Ask the customer service representative about the available options for rebooking your missed flight. They will surely guide you through the process. Not just that but they will also provide you with the necessary information.
  • If you have booked a flexible fare, you may have more options and flexibility in rebooking. Inquire about the fare conditions associated with your booking and any potential fees or fare differences you might need to cover.
  • Air Transat may offer you alternative flights that fit your schedule. Discuss these options with the customer service representative and select the most suitable alternative based on your needs.
  • Depending on the circumstances surrounding your missed flight and the fare conditions, there may be fees or fare differences to pay when rebooking. The agent will assist you with any additional costs and will also guide you through the payment process (if necessary).
  • Once you have chosen an alternative flight and resolved any outstanding payment, confirm the new booking Air Transat details with the customer service representative. They will provide you with a new itinerary and any relevant information.
  • Take a moment to review the new flight details and ensure that everything is correct. Double-check the flight dates, times, and destinations to avoid any confusion or issues.
  • With your new booking confirmed, make any necessary arrangements such as adjusting hotel reservations, ground transportation, or notifying other parties affected by the change in your travel plans. 

How Do I Get a Refund for My Missed Flight?

There are a few ways to get a refund for an Air Transat missed flight. The ways are elaborated on below; 

  • Contact Air Transat directly: If you have any queries regarding the reservation, then you can call Air Transat's customer service line at 1 877 872 6728 or you can also visit their website to submit a refund request.
  • File a complaint with the Canadian Transportation Agency (CTA): The CTA is a government agency that regulates the airline industry in Canada. If you file a complaint with the CTA, they may be able to help you get a refund from Air Transat.
  • Use a third-party flight refund service: If you took help from a third-party source to get a flight ticket, then for a refund of that ticket you will have to talk to them. They will help you to get a refund but with some additional charges. 

Some Tips to Get Refund Easily

Some tips for increasing your chances of getting a refund for a missed flight are explained below:

  • Be polite and professional when you contact Air Transat. Even if you are upset, tense, or frustrated, it is still important to remain calm and polite when you are talking to Air Transat's customer service agent. Doing so will help you get a good and fast solution from them.
  • Air Transat may ask you to provide documentation to support your claim for a refund. This may include a Xerox copy of your boarding pass, a doctor's note, a weather report, or some other relevant papers.
  • If Air Transat initially denies your refund request, don't give up. Try again and again to get your refund. 

Publish Date: 06/08/2023