Missed your flight due to some genuine uncontrollable event? Then, there is nothing to panic about because Avianca Airlines Missed Flight Policy has got your back. After missing a flight, you can easily rebook a flight, and if you do not find the next available flight suitable for you then you can claim a refund from the airline. 

Avianca Airlines Missed Flight and Refund Policies

  • Missing a flight can be wrenching and may also ruin your trip and the mode. Not only that but it can also make you lose your money. But if you missed a flight because of some reasons that are beyond your and the airlines’ control, then you can easily claim a refund or choose to rebook your flight. However, this choice will depend on the Avianca Missed Flight and Refund Policies.
  • In some cases, you may get your refund but for that, you might have to pay some additional charges. 
  • On the other hand, if you have a non-refundable ticket, then you might not get any refund or travel credit as it will be against the terms and conditions applied to your ticket. 
  • As per the Avianca Missed Flight Policy, if you miss your connecting flight because of the airline’s fault then the airline will surely compensate you for that. 

Let’s take a look at the below-given table to know more details about the travel classes of Avianca Airlines; 


Fare Types
Economy Class
No changes are allowed No refunds will be given
Premium Economy Class
Changes are applicable. Some charges can be applied Refunds can be claimed, however, some fees can be deducted
Business Class Changes are allowed without any fees Refunds will be given

What Happens If You Have Missed Your Flight with Avianca Airlines?

  • There are some possible situations that you may face after missing a flight; 
  • According to Avianca Airlines Missed Flight Policy, your whole itinerary will be canceled by the airline if you have missed your first flight. 
  • If you have a refundable ticket, then the airline will give you the refund irrespective of the reason you missed your flight. 
  • Under the no-show policy of Avianca Airlines, if you do not reach the airport before the given departure time to complete the Avianca check in and boarding procedure then you will have to pay some sort of penalty charge. 
  • You may easily get your flight price back if you have travel insurance that covers the missed flight events. 


What to Do If I Miss My Avianca Flight? 


If you miss your Avianca flight, there are a few things you can do;

  • Contact Avianca customer service: The first thing you should do is contact Avianca customer service. They will be able to help you understand your options and make arrangements for your next flight.
  • Check for available flights: Once you have contacted Avianca customer service, you should check for available flights. Avianca may be able to book you on a later flight at no charge. If there are no available flights, you may need to purchase a new ticket.
  • Request a refund: In case you do not find a new flight that works for you, then the airline might allow you to request a refund. Avianca's refund policy varies depending on the type of fare and the reason for the cancellation.
  • File a complaint: If you are unhappy with Avianca's handling of your missed flight, you can file a complaint. Avianca has a customer service department that is dedicated to resolving customer complaints.


How to Rebook an Avianca Missed Flight? 


If you miss your flight but urgently want to go to your designated place, then you can rebook your flight without any delay. There are a few various ways following which you can rebook the flight very easily; 

Contact Avianca Customer Service

The easiest way to rebook your flight is to contact Avianca customer service. If you are first time rebooking your flight then, this option would be the best for you. The customer care agent will be able to help you find a new flight and make arrangements for your travel. 

Use the Avianca Website

If you are quite familiar with the internet then you can also rebook your flight using the Avianca website. You just have to simply log into your account and select the "Manage Reservations" option. From there, you can select the flight you want to rebook and choose a new date and time. However, some fare differences can also apply.

Use the Avianca Mobile App

You can also use the mobile app option as well. The Avianca mobile app allows you to rebook your flight. Simply open the app and select the "My Trips" option. Then select your flight, date, and time. Once you are done, you can make the payment if applicable.

How to Talk to the Avianca Airlines Representatives To Clear Missed Flight Queries?  

Avianca Airlines offers a variety of ways to talk to their representatives to clear missed flight queries. You may see the details below;

  • Phone: You can call Avianca's customer service line at +57 31140 06797. To help you with your queries the customer service representatives of Avianca are available 24*7.
  • Live Chat: You can also chat with an Avianca representative live on their website. Simply click on the "Live Chat" button in the bottom right corner of the page and proceed to clear your queries instantly.
  • Email: You can also email Avianca customer service at habeasdata@avianca.com
  • Social Media: You can also contact Avianca customer service through social media. Avianca is active on Twitter, Facebook, and Instagram. You can also talk with the airline representative on WhatsApp as well. 


Am I Allowed to Claim an Avianca Missed Flight Refund? 


Yes, depending on the terms and conditions applied to your ticket, you can smoothly claim a refund for your missed flight. 

However, some factors can become an obstacle in front of you to get a refund. The details for your convenience are mentioned below;

The Reason for Your Missed Flight 

The first factor that can be an obstacle for you and will decide the status of your refund is the reason why you missed the flight. If you miss the flight due to some uncontrollable events then you will get a refund but if the reason does not match the conditions of Avianca Airlines Refund Policy then you will be prohibited from getting a refund.

The Type of Fare You Purchased

One of the main factors behind claiming a refund is the type of your ticket. If you have a ticket that is refundable then no matter what is the reason for missing a flight you will get your deserved refund. But if you have a ticket that has no refund policy then you are likely to not get any reason until and unless the reason behind your missed flight is genuine and fair. 

The Time of Year You Are Traveling

Whether you are eligible for a refund or not can also depend on a factor of peak travel time. If you are traveling during this time, then you might not get a missed flight refund from the airline. This is because airlines typically have more passengers during these times and are less likely to offer refunds.

How to Claim a Refund for an Avianca Missed Flight?

  • After missing a flight, claiming a refund can be very easy if you follow the below-given steps carefully; 
  • You can contact Avianca customer service through various modes, such as phone, email, or at the airport. 
  • Before you contact Avianca customer service, you will need to make sure to keep all your information handy. Doing so will surely help you to provide your flight information, including your confirmation number, departure and arrival cities, and dates of travel to the agent easily.
  • You will need to explain why you missed your flight. In case your flight was canceled or delayed by the airline due to factors that are way beyond the airline’s control, for instance, you can take bad weather or a strike, then without any second thought you can apply for a full refund. However, if you are the only person guilty of missing a flight,  then the airline will not allow you to proceed to claim a refund. The reason could be anything, for example not showing up at the airport to board your flight or not completing the airport formalities on time, etc.
  • After you provide all your flight information to the concerned agent and explain your situation, the agent might ask you to submit a refund request. This procedure can be done by various mediums such as phone, email, or live chat.
  • It may take some time for Avianca to process your refund request. Avianca will contact you if your refund is approved or denied.

Frequently Asked Questions (FAQs)

Yes, you can get a refund if you have a valid reason. The airline provides a refund in emergencies when you miss a flight.

If you miss a flight due to a delay or cancellation on Avianca airlines, you can ask the airline to rebook another flight. Apart from this, you can also ask for a refund from the airline.

Yes, you are eligible for a refund if you miss your flight on Avianca airlines due to some medical emergencies. However, the airline provides the refund in a credit form.

Yes, Avianca Airline does charge for missed flights. So if the flyer misses the flight with Avianca airline, then a penalty charge will be applied on the flyer. Moreover if the flyer isn’t available at the airport, then the airline can consider them as a “no-show.”

The traveler can speak with a live agent at Avianca Airlines if they missed their flight. Call on 1 (800) 284-2622 or +1 (802) 636-9417 to speak with a live agent or customer care executive at Avianca Airlines.

Phone Only Flight Deals - Save Up to 50%