Azul Airlines Missed Flight Policy & Refund Guide

Excited about your trip? But what if you miss your flight? Would you be able to get yourself out of that situation without any miss-flight policy knowledge? If your answer is no then no worries. In this article, we will discuss Azul Airlines Missed Flight Policy and ways to get a refund. So, without wasting any other second, let's dive into the article. 

Azul Airlines Missed Flight and Refund Policies

Azul Airlines does not have any missed flight policy. But if you miss your flight, then the airline will compensate you depending on the circumstances which led to your missed flight. Details of the guideline are given below; 

  • The airline will offer you a refund or travel credit only if you miss your flight due to some uncontrollable events from your side or the carrier's side. For example, any technical glitch in the aircraft, any medical emergency, legal work, or the sudden death of someone near you.
  • You can get a refund under any circumstances only if you have a refundable ticket. 
  • Non-refundable tickets are not eligible for a refund. However, some exceptions can be applied. 

The details about flight changing and refund facilities with additional charges for Azul Airlines travel classes are written in the table below; 

Fare Types



Blue Class

To make changes to your ticket, you will have to pay some additional charges. The charges will start from USD 200.00

You are eligible for a refund only if you pay USD 175.00 as additional charges

More Blue Class

Changes are allowed but charges will be applied. The charges start from USD 175.00

If you miss your “more blue class flight” then you will get your refund by paying charges of USD 200.00

Super Blue Class

You can easily apply for the changes but certain charges starting from USD 150.00 will be applied

A refund can be claimed by paying USD 150.00

Business Class

Changes to the flight ticket can be made but additional charges starting from USD 200.00 will be applicable 

You have to pay USD 200.00 as refund charges to get your refund

Note: All the classes are eligible to rebook their flight. However, certain additional fees will be applicable. 

What Happens If You Have Missed Your Flight with Azul Airlines?

Missing a flight is enough to ruin your trip. But to deal with unpleasant situations that you might face after missing your Azul flight you must have patience and a calm mind. Some of the most common situations that you can face are written below; 

  • You will get a flight rebooking option no matter what your situation was to miss the flight. 
  • However, if you fail to get any flights on the same day due to some unavailability, then Azul Airline will put you on standby mode until they arrange the next available flight for you.
  • If you miss your flight due to not showing up at the airport within the given boarding time, then the airline will be bound to cancel your whole itinerary. 
  • Not only that, but you will have to pay the “no-show penalty”. 
  • Under the no-show policy, you will not get any opportunity to claim a refund. 
  • If you have travel insurance, then you can get a refund easily for your missed flight. However, for that, you will have to read the terms and conditions of the insurance thoroughly. 

What are the Ways to Contact Azul Airlines?

There are many ways through which you can get connected with Customer Care Representatives to get a solution regarding Azul Missed Flight. The contact details are mentioned below;

Customer Service Phone Number

You can contact Azul Airlines' customer service by phone. Dial their customer service number to speak with a representative and get assistance with your queries or concerns. Check the official Azul Airlines website for the most up-to-date contact number.


You can send an email to Azul Airlines' customer support team. Look for the official email address provided on their website or any contact information available. Write a detailed message explaining your issue, and they should respond to your query.

Online Contact Form

If you want a refund or rebooking then fill out the online form. Azul Airlines may have an online contact form on its official website. You have to fill out all the details, which will include your first and last name, contact details, and the reason. Submit the form, and the airline's customer support team will get back to you.

Social Media

Azul Airlines is likely to have a presence on social media platforms such as Facebook, Twitter, Instagram, and LinkedIn. You can reach out to them by sending direct messages or posting your queries publicly. They may respond to you through these channels.

Azul Airlines App

If Azul Airlines has a mobile application, you might be able to contact their customer support through the app. Check the app's features or the support section within the app for contact options.

Airport Counter

If you are already at an airport, you can visit Azul Airlines' airport counter or customer service desk to speak with a representative in person. They can assist you with any immediate concerns or questions. This is the most effective and fastest way to get a solution.

How to Claim a Refund for a Missed Flight?

Claiming a refund can be the easiest task if you follow the below-given steps carefully. 

Review the Airline's Policy

Start by reviewing Azul Airlines Refund Policy to understand its guidelines regarding missed flights. This information is generally available on the official website of Azul Airline. You can also get it by contacting their customer service.

Contact Customer Service

Reach out to Azul's customer service department as soon as you can. You can typically find their contact information on their website. Explain the situation and provide relevant details such as your booking reference number, flight details, and the reason for missing the flight.

Document the Circumstances

It is important to gather any supporting documentation that explains why you missed the flight. This could include medical certificates, police reports, or any other evidence that substantiates your claim. This documentation will strengthen your case when requesting a refund.

Be Polite and Persistent 

When dealing with customer service representatives, maintain a polite and professional demeanor. Clearly state your request for a refund and explain the reasons behind it. If the first representative is unable to assist you, politely ask to speak with a supervisor or escalate the issue further.

Follow up in Writing 

After speaking with customer service over the phone, it's recommended to follow up in writing. Send an email to Azul's customer service department, outlining the details of your conversation and reiterating your request for a refund. Make sure to include any supporting documentation as attachments.

Review Your Rights and Protection

Every airline and country has some general laws to protect the passenger's/ citizen’s rights. Depending on the situation under which you missed your flight and the designated laws in the country you are in, you might have some additional rights and protections as an air passenger that can help you to deal with the missed flight situation. Familiarize yourself with these rights and determine if they can help you in your refund claim.

Seek Assistance from Credit Card Companies

In case you have paid for your flight with a credit card, then you can review the terms and conditions of this policy. You may be eligible for compensation or assistance in the event of a missed flight.

Publish Date: 06/08/2023