Singapore Airlines Missed Flight Policy & Refund Guide

Be it a domestic flight or international, missing a flight is always a hassle and troublesome problem that you can ever face during your flight journey. But no worries. If you are flying with Singapore Airlines, then after missing your flight, you can rely on its policy for missed flights which is known as Singapore Airlines Missed Flight Policy. This policy will help you to get the best solution without much struggle.

Singapore Airlines Missed Flights and Refund Rules

Singapore Airlines does not have any specific missed flight policy but it definitely has a refund policy for missed flights. There are some general rules that are applicable in a missed flight situation. In the below-given points, you will find all the rules about Singapore Airlines Missed Flights and Refund Policies;

  • You will have to cancel your connecting flight if you miss your first flight. 
  • If you miss your flight because of someone’s death, medical illness, or some legal work, then you will be able to receive a refund. 
  • If you miss the flight due to some technical glitch from the airline’s side then the airline is bound to offer you compensation and refund. 
  • After missing a flight, you are eligible to rebook your flight. 
  • No matter what is the reason, the airline is liable to provide you with a refund if you have a refundable ticket. However, this facility does not go with the non-refundable ticket. 


Check the table to know the rules implied on the Singapore Airlines’ travel classes;a

Fare Types Changes/Re-booking Refund
Economy Class No changes are allowed but you can rebook your flight. However, some additional charges can be implied You cannot claim any refund from the airline
Premium Economy Class Changes and rebooking facilities are allowed but extra charges will be applied Tickets are refundable based on the terms and conditions applied to the ticket
Business Class With a Flexi fare, you can easily make changes to your ticket without any fees. Tickets are refundable based on the terms and conditions applied to the ticket
First Class/Suites Changes and rebooking are allowed without any charges You can claim a full refund

What Happens If You Have Missed Your Flight with Singapore Airlines?

If you miss your Singapore Airlines flight, then based on your fare ticket’s terms and conditions you will get the below-given consequences and options. 

  • If you could not show up at the airport, then the airline will charge a “no-show penalty”. And will cancel your full itinerary. 
  • As soon as you miss your flight, reach the airline’s customer care department and brief them about the situation you are in. 
  • The airline will assess your situation and provide you with options for rebooking your flight. They may be able to book you on the next available flight to your destination, but it will depend on seat availability and the terms of your ticket.
  • Kindly note that there may be additional charges or fees associated with rebooking your flight. Depending on the fare rules of your ticket, you may be required to pay a change fee or the fare difference for the new flight.
  • If luckily you have travel insurance then you should check the terms and coverage of the insurance as some policies may provide compensation or assistance in case of missed flights due to certain circumstances, such as medical emergencies or severe weather conditions. To know about the coverage, you have to review your policy or you can also contact your insurance provider for guidance and assistance.
  • If there are no suitable flights available with Singapore Airlines, they may suggest alternative options such as rerouting through other airlines or airports. However, these alternatives will be subject to availability and may incur additional costs.
  • In some cases, if the delay or missed flight is due to an issue caused by the airline, they may provide assistance with accommodation, meals, or transportation. However, this is solely based on a case-by-case basis and may not be guaranteed.

 

How to Rebook a Singapore Missed Flight?

 

Singapore Airlines understands your situation and condition, which is why after missing a flight, they allow you to rebook a flight to the same destination with or without minimal charges; 

The steps to complete the flight rebooking procedure are written below. It is advisable to read the points very carefully to experience a seamless booking procedure; 

  • Get connected with Singapore Airlines’ customer care department either via phone or at the airport. 
  • Provide them with your booking details and explain the situation.
  • When speaking to the airline representative, provide a clear and concise explanation for missing your flight. They may ask for details such as the circumstances leading to your delay or any unforeseen events that occurred.
  • The airline will assess the availability of alternative flights to your destination. They will provide you with options based on seat availability and the fare conditions of your ticket.
  • Depending on the fare rules of your ticket, there may be rebooking fees or fare differences that you need to pay. The airline representative will inform you about any applicable charges and provide you with the details.
  • Once you have the available options, select a new flight that suits your schedule and preferences. Consider factors such as departure time, transit duration, and the overall convenience of the new flight.
  • After selecting the new flight, confirm the changes with the airline representative. They will make the necessary updates to your reservation and provide you with the updated itinerary.
  • If there are any rebooking fees or fare differences, you may need to make the payment at this stage. The airline representative will inform you about the payment methods and deadlines.
  • Ensure that you have the updated travel documents, such as the new e-ticket or boarding pass, for your rebooked flight. Double-check the flight details, including the date, time, and terminal information.
  • And board the flight without any problem. 

 

How to Claim a Refund for a Singapore Missed Flight?

 

If you have missed a flight due to some circumstances that are beyond your or the airline’s power then you are eligible to get a refund. As per the Singapore Airlines Refund Policy, to claim a refund for a missed flight in Singapore, you typically need to follow certain steps and adhere to the airline's policies. The steps are; 

  • Start by checking the terms and conditions on the ticket or refund policy of the airline. Look for information regarding missed flights and any applicable refund options.
  • Then reach out to the customer care representative and explain your situation and provide relevant details such as your booking reference number, flight details, and the reason for missing the flight.
  • Make sure to explain why you missed the flight and check if your situation falls within the airline's eligibility criteria.
  • To support your refund claim, gather all the relevant documentation. This might include medical certificates, police reports, or any other evidence that validates your reason for missing the flight. Submit these documents as required by the airline.
  • Make sure to submit your claim within the specified timeframe to avoid any complications. Act promptly and provide all the necessary information promptly to expedite the process.
  • The airline may provide specific instructions on how to proceed with the refund claim. It could involve filling out forms, providing additional information, or adhering to a specific process. Follow those instructions carefully to ensure your claim is processed correctly.
  • If the airline denies your refund claim, or you're unsatisfied with their response, you can escalate the issue. Contact the airline's customer service supervisor or escalate the matter to their higher management. You can also consider reaching out to consumer protection agencies or seeking legal advice if you believe you have a valid case.

 

What are the Ways to Contact Singapore Airlines?

 

For any queries regarding your reservation, you can contact the airline and seek a solution. The various ways to connect with the Singapore Airlines customer care service agent are given below; 

Customer Service Hotline

You can reach Singapore Airlines' customer service by phone. The hotline numbers may vary depending on your location. For general inquiries and reservations, you can try the following numbers:

  • Singapore: +65 6407 5332
  • United States: +1 (866) 767 2247
  • United Kingdom: +020 7660 8988


Note: These numbers are subject to change, so it's always a good idea to verify the current contact information on the official Singapore Airlines website.

Online Contact Form

Singapore Airlines provides an online contact form on its official website. You can fill out the form with your query or request and submit it electronically. The airline's customer service team will then respond to you via email as soon as they can.

Social Media

This airline maintains a presence on various social media platforms such as Facebook and Twitter. You can send them a direct message or post a public message on their official accounts, and they will respond to your inquiries or concerns. However, if you are looking for an instant solution then this method cannot be as fruitful as the other methods can. 

Airport Ticketing Office

If you are at the airport, you can visit the Singapore Airlines ticketing office for assistance. The staff there will be able to provide guidance and support regarding your flight-related issues. This is the fastest and most effective way to clear the queries.

Frequently Asked Questions (FAQs)

No, usually, Singapore Airlines doesn’t provide any refund for the missed flight. However, according to the missed flight policy of Singapore Airlines, the flyer can receive compensation if they miss the flight due to any medical emergencies.

Yes, according to the flight cancellation policy of Singapore Airlines, a penalty is charged for flight cancellation. Adding to it, all the refundable tickets can be canceled for a cancellation fee of USD 250 if it’s canceled before the departure.

If a flyer misses a flight on Singapore Airlines due to medical emergencies, then the airline can provide a full refund to the flyer. Apart from this, the airline can also rebook the pilot on the next available flight.

If the flyer has missed the flight on Singapore Airlines, they can connect with the live agent at the airline. For connecting with the live agent or the customer care executive of Singapore Airlines, the flyer can call on 65 6223 8888