Missing a flight can be very stressful and unfortunate. If you miss your flight due to some reason then have you ever wondered what’s the next step you will need to take? Well, if not then no worries. In this article, we will deeply discuss Southwest Airlines Missed Flight Policy. Not just that, but we will also focus on the repercussions of missing a flight. 

Here you will get some tips on what you can do after you miss your Southwest Flight. So, without any delay let’s begin.

Southwest Airlines Missed Flight and Refund Policy

Southwest Airlines has a well-defined policy regarding missed flights and refunds. If you have missed your Southwest Airlines flight, there are a few important things to keep in mind.

  • No-Show Policy: If you cancel your flight reservation at least 10 minutes prior to the flight's original scheduled departure time, then surely your reservation will be canceled by the airline authority. However, the value of Business Select or Anytime tickets will be refunded in the form of a Transferable Flight Credit. Wanna Get Away and Wanna Get Away Plus fares are not refundable, but you can apply for future travel.
  • Southwest Airlines Refund Policy: If you cancel your reservation more than 10 minutes before the flight's original scheduled departure time, you will have the option to receive a refund to your original form of payment or flight credit for future use. Business Select and Anytime fares are refundable, while Wanna Get Away and Wanna Get Away Plus fares are reusable but not refundable.
  • Rebooking: If you miss your flight, you can rebook on the next available flight. However, there is no guarantee that you will be able to get on a flight. If you are unable to rebook, you may be able to get a refund or flight credit.
  • Waiver of Fees: In some cases, Southwest Airlines may waive the no-show fee or refund policy. For instance, if your flight is canceled due to weather or other circumstances beyond your control, you may be able to get a refund or flight credit.

Now, let’s take a look at the below-given table, to know more about Southwest’s missed flight and the refund policy applied to the travel class. 

Fare Types Changes/Re-booking Refund
Wanna Get Away+ No changes are permitted after 24 hours of flight booking Non-Refundable but will get flight credit if you cancel
Wanna Get Away Changes are allowed without any fees Non-Refundable but will get flight credit if you cancel
Business Select Changes are allowed without any fees Fully Refundable
Anytime Changes are allowed without any fees Fully Refundable

What Happens if I Miss My Flight on Southwest Airlines?

Once you miss your flight, there are certain things that can happen to you. Details can be checked below; 

  • The first thing that will happen is that your original and connecting (if any) flights will be canceled by the airline authority.
  • Then, you have a valid reason (such as the sudden death of someone, or any medical health issue) to miss your flight or if you have a refundable ticket you can connect with the Southwest Airlines authority to proceed further.
  • If you want to fly on the same day then, you can proceed with the flight rebooking procedure. 
  • If you could not get a refund or you do not plan to rebook your flight, in that case, you will get a travel credit to book a future flight. However, the credit will come with an expiry date. The date can be confirmed by the authority itself. 
  • If you miss your flight for a valid reason but could not get any next flight, then the airline will put you on standby mode.
  • Sometimes, due to some technical glitch occurrence from the airline side, you may miss your connecting flight. In a situation like this, Southwest Airlines will immediately rebook you on the next available flight to your destination. 
  • If you do not inform the airline or airport authority that you are about to miss your flight in advance, then they will put you under the “no-show policy”. 


Different Ways to Contact Southwest Airlines


There are 4 ways through which you can get connected with Southwest Airlines; 

  • Online: If you have missed your flight and want to seek some guidance, then you can browse the website of this airline, and there you will find the options to contact the agent. 
  • Call: For a faster response, you can opt for the calling option. Here, you will get the answer immediately. The calling number is 1-800-I-FLY-SWA (1 800 435 9792).
  • Mail: If you also email your concern to the airline.
  • Direct at the Airport: If you are at the airport, and missed your flight, then you can search for the Southwest Customer Care department, to tell your queries.


Can I Rebook My Missed Southwest Flight? 


Yes, you can rebook your Southwest Missed Flight by following two easy ways that are mentioned below; 


  • Open your browser and go to the official website of Southwest Airlines.
  • After that, you have to go to the homepage. 
  • Then, you will find the “flight booking” section. 
  • Once you tap on the booking section, you will see some blank boxes. 
  • There you will have to submit your flight details. Such as your departure and arrival destinations, dates, and the number of passengers.
  • Apart from that,  you will also have to mention whether you are booking a round trip or a one-way trip.
  • After submitting all the details, you will have to tap on the “search” button to see the flight options.
  • Then, you can select the flight that suits you the best. 
  • After the flight selection, you will have to proceed with the flight payment procedure (if applicable). 
  • Once you are done with these steps, a confirmation notification will be issued to your registered email Id. In that notification, your ticket details and southwest boarding pass will be given. 




  • If you are not comfortable with the online procedure, then you can opt for the offline method. 
  • This method is very easy. You just have to call the Southwest Customer Care Department at 1 800 435 9792. 
  • Then, you will have to listen to the IVR menu carefully. 
  • Select your preferred language. 
  • After that, you will get connected with an agent via call. 
  • Soon after you get connected, you will need to tell them your reason to call. 
  • Then, you will have to provide them with your flight details like your origin and arrival time, travel dates, number of passengers, and trip option (one-trip or round trip). 
  • Once you give all the information, you will have to make the payment (if any). 
  • Then the agent will provide you with the ticket details and board pass. 


What are the Methods to Get a Refund for Southwest Missed Flight?


To claim a refund for a missed Southwest flight, you will have to follow certain steps and adhere to the Southwest Refund Policy; 

  • Once you realize that you have missed the flight, then without wasting any other second, you must reach out to Southwest customer service. 
  • After you get a hold of them, you will have to explain the situation/circumstance under which you missed the flight. 
  • Then will be required to provide all your flight details, which include the flight number and date of travel.
  • After that, understand the refund policy from the agent and if you are eligible for a refund then take your next step to proceed further. 
  • In the next step, based on the information provided by Southwest’s customer service, you will have to follow the necessary steps to submit a refund request. This may involve filling out an online form, sending an email, or following a specific process outlined by Southwest. 
  • If they require any supporting documentation to process your refund request, make sure to include it with your submission. This can help strengthen your case and expedite the review process.
  • After submitting your refund request, allow Southwest Airlines some time to review and process your claim. The timeframe for their response may vary, so be patient and keep an eye on your email or other communication channels for updates from the airline. 
  • The refund amount will be given to your original payment mode. 

Frequently Asked Questions;

If you miss your flight due to a delay or cancellation with Southwest Airlines, then you can opt for rebooking another flight. Trying to talk and convince the airline's agent so that they put your name on the standby list.

If you know that you won’t be able to reach the airport on time and board your flight. You should try to cancel your ticket 1 hour before the scheduled departure. Otherwise, the airline may consider you a no-show and can also charge a No-show fee.

You can call Southwest number 1-802-618-8008. You will get connected with a live agent after following the IVR menu. You can explain the reason behind missing your flight to the agent and ask for a refund. However, in some cases, the airline doesn’t provide any refund for your missed flight.

Passengers can change their reservation, but they must ensure the time limit. You can make changes to your flight 24 hours before the scheduled flight's departure. You can’t delay much, but the last time limit given to the passengers is 10 minutes before the departure of the scheduled flight.

No, Southwest Airlines usually does not charge an extra amount for rebooking another flight. The charges for the next booked flight can be either lower or higher than the previous flight booked. Although, you don’t have to pay extra for the missed flight.

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