How to Fly WestJet with Disabilities?

How to Fly WestJet with Disabilities?

Flying with disabilities can sometimes present unique challenges, but with the right preparation and knowledge, it doesn't have to hinder your travel experience. WestJet, a renowned airline, understands the needs of passengers with disabilities and provides various services and support to ensure a comfortable and accessible journey. 

If you are also wondering, How to fly WestJet with disabilities? In this article, we will guide you through the process of flying with WestJet, offering valuable insights and practical tips to make your trip as smooth as possible.

Preparing for Your Trip

Whenever preparing for a trip for a person with a disability, there are special assistance requests to be made with the WestJet airlines. The first and foremost thing is to understand the basics of how you will prepare for the trip to ensure the person faces no difficulty.

Researching WestJet's Accessibility Policies

WestJet is committed to ensuring a seamless travel experience for passengers with disabilities. Before your trip, it's important to familiarize yourself with their accessibility policies. Here are a few key points to keep in mind-
  • WestJet accepts mobility aids such as wheelchairs and scooters, at no extra charge.

  • Service animals are welcome on board, and WestJet provides guidelines for their travel.

  • If you require additional assistance, WestJet offers various services to accommodate your needs.

Booking Your Flight

When booking your flight with WestJet, there are a few things to consider to make your journey more comfortable-
  • Choose a flight that aligns with your accessibility needs. If you require extra time or assistance, consider booking a flight with a longer layover.

  • Inform WestJet of any special requirements during the booking process. This includes wheelchair assistance, dietary restrictions, or specific seating preferences.

Communicating Your Needs to WestJet

To ensure WestJet is prepared to provide you with the necessary assistance, it's crucial to communicate your needs in advance:
  • Contact WestJet's Special Service Desk at least 48 hours before your flight to discuss your requirements.

  • Provide detailed information about your disability, including mobility aids, medical devices, or any specific accommodations you may need during your journey.

Navigating the Airport

When you reach the airport, you can get the assistance you have requested for. Usually after westjet check in, you will be assisted till boarding. In case you are not, you can get help at this Toll-free number 1-866-693-7853 or can drop a mail at

You will likely get assistance immediately and they will make sure you have a smooth transition from check-in up to boarding.

Arriving at the Airport

Arrive at the airport with ample time to avoid rushing and ensure a stress-free experience-
  • Consider utilizing accessible transportation options such as accessible taxis or specialized transportation services.

  • Arrive at the airport early to allow for smooth check-in and security procedures.

Check-In and Security Procedures

WestJet offers special assistance to passengers with disabilities during check-in and security processes. Take advantage of WestJet's dedicated special assistance lines for faster check-in. Inform the security officers about any mobility aids, medical devices, or assistance you may require during the screening process.

Accessible Facilities and Services

WestJet is committed to providing accessible facilities and services within its terminals. Look for accessible restrooms equipped with grab bars and wider doorways. Utilize ramps, elevators, or lifts available throughout the airport to navigate between levels easily.

Boarding and In-Flight Assistance

The assistive services not only end after your boarding but you will also be assisted during the flight time and up till you leave your destination airport. So what would be the boarding process, onboard assistance, and in-flight amenities for you? If eager, then get to know all of them here-

Boarding Process

WestJet has specific boarding procedures to accommodate passengers with disabilities. Request pre-boarding when you check in to allow extra time to settle into your seat comfortably. Take advantage of the boarding assistance provided by WestJet staff, who can help with carry-on items or mobility aids.

On-Board Assistance

WestJet's policies ensure that passengers with disabilities receive the necessary support during the flight. WestJet offers flexible seating arrangements for passengers with disabilities, providing options for extra legroom or aisle seats. If you require assistance during the flight, notify the cabin crew, who will be happy to assist you with any needs, such as retrieving items from overhead bins.

In-Flight Amenities

Enjoy a comfortable and enjoyable journey with the following in-flight amenities-
  • Accessible lavatories are equipped with features like grab bars and more space for maneuverability.

  • Make use of the entertainment systems available on WestJet flights to stay entertained throughout your journey.

  • WestJet offers special meal options for passengers with dietary restrictions, so don't hesitate to inform them of your needs in advance.

Arrival and Beyond

So after having a good time during your flight, you will reach your destination. Here you will get assistance until you are completely settled with conveyance to reach the location you need to go. After you are dropped off the airlines or the airport will not be liable for any situation faced by you. Here is how you will leave your destination airport-

Assistance upon Arrival

WestJet provides assistance upon arrival to ensure a smooth transition from the aircraft to your destination. WestJet staff can assist you in disembarking the aircraft and retrieving any mobility aids or checked baggage. If you require transportation at your destination, WestJet can provide information on accessible transportation services available.

Providing Feedback

Your feedback is valuable in helping WestJet improve its accessibility services. Share your travel experience with WestJet, highlighting any positive aspects or areas for improvement. Your feedback contributes to ongoing efforts to enhance accessibility for passengers with disabilities.


So now you might have got your answer to the question, How to fly WestJet with disabilities? Flying with disabilities shouldn't hinder your travel aspirations, and WestJet is committed to ensuring an inclusive and comfortable experience for all passengers. By understanding the services and support available, preparing adequately, and communicating your needs to the airline, you can enjoy a seamless journey from start to finish. Remember to plan ahead, notify WestJet of your requirements, and take advantage of the assistance provided. With WestJet's dedication to accessibility, you can embark on your travel adventures with confidence, knowing that your needs will be met every step of the way.

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